Terms and Conditions – Strengu 

(revised 28th Sept 2020)

These are the terms of business on which Strengu (“we”, “us” or “our”) provides a sports massage service to you. Please make sure that you have read and fully understand these terms and conditions before you book a treatment with us. 

Appointment booking and cancellation 

Cancelling your appointment less than 24 hours before will require 50% of the cost of the appointment to be met.  Cancellation on the day or no-shows will require the full cost of the appointment to be met.  Please notify us of cancellations with as much notice as possible by contacting us on 07811601802, email – info@strengu.co.uk or through Facebook messenger.

A late attendance for an appointment will result in a shorter appointment time being offered, or the appointment being rescheduled for another time and date. 

Payments

You must pay for treatments in full on the day of that treatment, or online in advance when you make an appointment booking. Payment can be made online or with cash at the time of the appointment.

Suitability of sports massage treatment with us 

There are some potential contraindications to having a sports massage treatment, this will be discussed on your first appointment, or if this occurs later in a course of treatment, then it will be re-evaluated and you will be informed if it is no longer appropriate to continue with your treatment. 

We are unable to offer treatments during the first 12 weeks of pregnancy, however after this time treatment can recommence – at Strengu we are qualified in pregnancy massage for your peace of mind.

It is normal for you to feel some muscle soreness, aching and bruising as a result of deep manipulative therapy to the soft tissues (skin, muscles, tendons and ligaments) and this will pass as part of the recovery process and will likely last no more than 48 hours.

We will always be honest and open with you if it is not appropriate for you to have a sports massage treatment. 

Liability 

We will not be liable for any financial loss or loss of personal possessions, as a result of, or in connection with the provision of services to you. We will not be liable for any damage that may be caused as a result of your failure to disclose medical details that may, for example, make treatment inappropriate. We will not be liable for any muscle soreness, bruising and discoloration of the skin, following a sports massage treatment, as this is quite normal (see previous section-suitability).